About the Monna Homes Warranty Request

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests. To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Emergency Warranty Request

If you experience an emergency warranty service situation as defined below, please notify 2-10 HBW and contact the appropriate subcontractor at the phone number you received during your new home orientation.

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner may be charged for the service.

Emergency Situations

  • Plumbing:

    • Not working at all.
    • Excessive leak. One that is a slow drip is not considered excessive.
    • A drain back up.
  • Electrical:

    • Not working at all. This does not include individual switches or outlets. This is for the entire house.
    • A hot wire is exposed.
  • HVAC:

    • The entire system is not working.
    • This does not include individual rooms or zones.